Great service! Wonderful attitude!

Good service.

If you need your Mercedes serviced, see Steve Woolston. Excellent service advisor. Good to keep you informed about your vehicle's progress.

I recently moved to the state and worried about finding a trust worthy service shop. Seems I found one, I can say this is going to be my new service shop. I have been receiving lot of feedback to the wheel when hit bumps or driving on a rough road. Service took care of it recently..Jesus you the man. Staff is friendly and nice. . thanks for taking care of the issue.

My car was in to get a second key programmed and my new plates put on. Everything was on an on time basis. Excellent courtesy car ride home and the car was actually delivered back to my home by two gentlemen!

The Mercedes had a sealed transmission unit. Jesus P. got us scheduled in and handled quickly. Top notch service and repair. I will be using them again.

Jesus Pachicano was incredibly helpful. He was responsive and got done everything he said he would. I would recommend him to anyone who wants to have honest work done. Will definitely be back to see him. Jesus is the best of the best.

New ignition key replacement and programming

EVERYTHING WENT GREAT FROM START TO FINISH. TIER 1 SERVICE.

Great service!!

I stopped by to get my state inspection and they took me right in. Jose greeted me at my door and made it a seemless process.

Stephen was very helpful and pleasant !

In and out quickly, Christian did a great job of keeping me informed

Always great service. Top professionals who provide intense checks and results

My experience was mind blowing! The team (Jesus Pachicano and Ermin Komic) who attended to me and fixed my car are super professional with pleasant attitude 💯. From start to finish no hiccups. Communication was excellent and service was done in a timely manner. I will continue to recommend Komic and Jesus as Super Star 💫 Team! I am happy with my experience with Mercedes-Benz of McKinney so far!

I take my car in for regular service and I always get the best customer service.

I had comprehensive regular service done here. The service advisor Michael Johnson was exceptionally good. He explained everything well, patiently answered my questions, and did not recommend services that were unnecessary. My trust in McKinney MB is enhanced by this experience. Will be using McKinney MB for all my future needs.

For a recall.

Always very professional and get my vehicle serviced in a timely manner.

Always on task! Great job Very efficient

Stephen at the service department has been amazing since I started going to this location. I had a very poor experience with the Mercedes Benz of plano first, but Stephen has gone above and beyond to be responsive and communicate with us on anything needed. Will continue to use this location for anything needed in the future.

I am very happy with service provided by Adam and Jesus. There were some issues which they went above and beyond to take care of. I recommend this dealership to everyine.

Well done job

Great customer service!!!

Great service and team very friendly and quick maintenance and repairs job well done 5 stars 🌟

Gabe is an excellent representative for your dealership. Professional, Friendly, Timely help for my car.

Great service and service advisor

Jesus was awesome, super kind and made me feel valued. He took time to explain everything in detail and made sure I understood the whole process, would absolutely recommend going here to get your AMG serviced.

Great

Michael Johnson was my service provider and he was friendly professional and answered all of my questions. Communication was excellent throughout the day about my car and shuttle an took me to work and picked me up. All team members wer. Wry friendly and courteous! Thanks for the excellent service!

Jesus Pachicano took good care of me.

My car service was excellent,and my advisor Jesus was amazing

Adam was awesome. They got me in and out faster along with good loaner.

First time using McKinney Service and Repair - they were so friendly, helpful and did a great job! Excellent vibe at the McKinney dealership too!!

Had a slow leak in a tire. They inspected the tire and found no nail or screw in it, nothing obvious. As I was checking out I asked the service advisor about it. So he sprayed some soapy liquid on the tire and found a small leak. Guess the mechanic didn’t do that. I told the service advisor I had really wanted that fixed. He said they don’t repair tires. What! Are you kidding me! Tire was a little over a year old. Like new really. Guess they wanted me to buy a new tire for $500. Wouldn’t have thought that Mercedes would not fix it. Go figure.😐

Jesus Pachicano is the best who assisted me in my first ever service at Mercedes-Benz of McKinney. It was a great service which is perfect on time, had a pickup and drop off service provided. I definitely recommend here

Service

Oil Light and overall systems review. Excellent service. Knowledgeable representatives. A very pleasant experience.

Trunk latch

Jesus was my service tech and he took very good care of me and seeing that my car was handled correctly. His advice on my tires was appreciated.

Recall on two different Software issues.

Michael Johnson an absolute professional and all around good guy. My service associate from now on. Helped in lowering my blood pressure following payment of 722 for a starter battery. I would buy a new car from you guys but you seem to have added 20000 to the sticker prices.

Jesus was wonderful to work with. I was bummed about my tires and alignment, but his wonderful disposition made the day better.

Jesus was AWESOME! So nice, informative, honest and made sure the job got done in a timely manner. I told him we were going on a road trip, and he had everything checked to make sure the car would be good to go for such a long distance. His communication was top notch. Couldn't be happier!

Had an issue with my vehicle on a Friday night requiring a tow to the dealership. Everyone I worked with from start to finish had a ‘how can I help’ attitude. Excellent service again. Picked up the repaired and washed vehicle on Monday.

Great experience as always

Gabe took care of the repairs quickly and efficiently as always. Thank you Grade A+

Superior customer service and timely turnaround. Great technicians. Immaculate facility.

Mercedes-Benz of mckinney has the best service of the DFW, my experience always is the best, thanks of Jesus Pachicano, he always brings us the best customer service and he always brings us the right solution for our needs. quick and simple. I have 2 Mercedes and I always leave with a peace of mind , when he take care of us. I recommend this dealership for every person that want to drive a luxury car . thank you Jesús and Mercedes benz of mckinney.

Stephen Wolston was the best service person I have ever worked with at an auto dealership. extremely thorough, conscientious about cost, and went above and beyond to keep me posted on status. you are lucky to have him working for you.

I’ve always have a great experience with Gabe! I’ve had another service advisor, Dennis before and it was good too, but Gabe has always surpassed my expectations.

Stephen W. and Doug B. were extremely helpful during my visit to the dealership for both service and interest in lookng at pre owned certified vehicles. I also appreciate thier immediate follow up to ensure I was satistfied and well taken care of.

They are simply great.

Franklin Martin was amazing and ver patient and informative. He accommodated that I had by two toddlers and a no experience with cars or buying one.

Schedule B service along with recall services. Adam and his team has always taken care of me.

They fixed a lot of damage done to the car due to a wreck

Michael Johnson did a great job getting my vehicle repaired in a timely manner.

We had such a pleasant, easy experience here with buying our new car! Would absolutely recommend and buy again!!! Thank you so much to Doug Burton, we really enjoyed the process. He was extremely straight forward and helpful!

The service was excellent

My newly leased EQS had a rattling noise from under the front console, the service dept. director sat with me to pinpoint the sourcce, then the team went all out to fix the problem. It was done very professionally, at first I was somewhat unsure if I should live with this or not, not sure dealership's "attitude" towards this kind of the problem. But McKinney MB service dept is very proactive and aggressive in pursuing the solution, Kudos to them!

It was a smooth and great experience. The customer service and hospitality were great.

Mercedes Roadside Assistance picked up vehicle and had towed to facility without providing any information. Service Advisor was able to contact me and get the car in and repaired same day so that I could return home out of state before the end of the day.

Excellent service from initial contact with Gabe Harris to completion of the scheduled maintenance. All service reviewed in detail and scheduled maintenance going forward. Five-Star service.

Service was quick, and friendly. I was able to get back on the road sooner than expected.

I came to this location because my service advisor, Stephen, moved to the location. The drop off and pick up process was quick and easy. They had a loaner car ready for me. Everything went as planned.

Jesus really took care of me, my car issues/services and valued my time as a customer. He gave me the white glove treatment. Definitely one of the best!

Excellent service department. I got a nail in my tire and they took me without an appointment.

Jesus was thrown a curveball with this one last minute and even though it had hiccups he made sure to ensure that he did all he could make the experience a pleasant one.

Jesus was outstanding. Incredible customer service

An Awesome experience. I'm am pleased!

Gabe was great! He cares about his customers! He educated me on my tires. Thank you Gabe!

Excellent customer service…Highly recommend !

Awesome Customer Service, they keep you posted with an update

Quick car repair service. Good customer service.

Very professional, courteous and fast service from in the door to out. Jesus was thorough and knowledgeable. Thank you, so much for taking care of my Mercedes.

Brought my SUV IN For an A service matience, but my service tech informed me that due to mileage a Service B would be required.

Gave is incredible! Very fast service and the people are extremely helpful

Live traffic

The service was a ten will go back again

Jesus took such great care of us. We had a flat and he got us all set. Best agent they have!

Every thing was fine until he told me the price. The car wash was excellent. Gabe did an excellent job, answering my questions.

Brake pads replacement and wear sensors. Service advisor, Gabe provided exceptional service!! Shuttle service was also punctual and driver was friendly!

The smoothest process I’ve ever in countered with a dealership. I worked with Franklin who was very pleasant! The front seat receptionist is smiling and welcoming..

Great

The best store and staff by far.

I had an issue/concern during my visit. Kyle the service manager went above and beyond to ensure that I did not walk out those doors dissatisfied! Definitely a great representation of Mercedes!

Excellent service. appreciated the timely responses of mr. pachicano and mr faz.

Excellent job with great personal service!

Our trip was great = everyone was so nice - Jesus did a wonderful job.

Team is extremely helpful (especially Stephen our advisor) and team member who provided transportation. Thank you for making the process so quick and easy.

I was passing through McKinney Texas and a light appeared on my dash, I found the nearest dealership in McKinney and pulled in without notice. The staff was so kind and sincerely concerned about helping me so I could get back on the road and home. It was truly a top rated customer service moment for me.

Great experience. Car was serviced and washed and returned to me in a timely manner

Stephen, our service manager was great to work with.

I worked with Jesus and he did an amazing job with his service. Highly recommend

They Are spectacular highly recommended best customer service

Nice customer service here! Always take care of my car very well

I absolutely love this dealership. Gabe, in the service department, is always responsive, quick and friendly. Highly recommend!

Great!

I bought a car here and Doug In sales and Chris in finance was perfect they were very easy to work with and they were very helpful in me choosing and the process of buying the car

UPDATE-After my review their service director Brian contacted me apologized for the confusion caused during the drop-off and explained to me how and why things were done. He admitted it needs improvement and talked with a polite and open attitude. I think I would love to come back for any needs on our E sedan. Made an appointment for our E-class for 50k mile service and to diagnose a chassis noise. Upon arriving I was told by my service advisor that the “basic” service package including everything needed for 50k service costs $970-ish, while its $300 on their website. When I asked about the difference I was told since its higher mileage it costs more. I was also showed two additional hier tiered packages with additional items like replacing wiper blades, fancy lubricant, additional inspections, etc. I opted for the basic package and left. Then when I received the estimate for me to sign and approve, I immediately noticed the basic service package is $300 and I also requested a $300 tire alignment, $189 AC disinfectant, $189 AC evap cleaning. When our advisor called to see if we looked over it, I brought it up and was told their system automatically populate packages with recommended items when they input your car’s mileage, which in this case tire alignment and AC stuff were added. I highly suggest anyone whose vehicle is out of warranty and/or not under prepaid maintenance plan to double check and ask many questions BEFORE agreeing on any service packages. While all the dealerships/service department naturally promotes their “recommendations”, this is the first time I have ever encountered “recommended items” got automatically added in my shopping cart as if they have to be bought together with items Im really looking to get.

Absolutely the best service…every time. So attentive. Gabe is amazing. Takes care of everything.

I was very disappointed in the service department as I had an appointment at 11 am with an estimated wait time of 1 1/2 hrs. However, it was 3:30 pm by the time I left the dealership. This was for just my annual check with no problems. I feel that if a person makes an appointment that it should take priority over others. Jesus, who checked me in was great and kept checking to see what the problem was, but considering the waiting time, it was unacceptable.

Replaced two tires, changed oil and checked brakes. Stephen Wolston service representative did an excellent job. He took good care of us and it was nice meeting him. Look forward to our next visit with Mr. Wolston. He is an excellent representative for your dealership.

High quality service. Service Manager Gabe is knowledgeable, and professional. Keeping me informed and delivering my car on time with the work completed as requested

Wonderful place with exceptional customer service.

Every service advisor is different. Had a great one but was transfered to a different one. What I noticed was this service advisor was taking notes for my car. Instead of writing on a clip board, he put the paper on my perfectly detailed car and used my hood as his clipboard. Saw oils from his hands, minor surface scratches from his pen pressing against my hood and other surface scratches from the paper running the dust that was also on my hood! Am I OCD, no... But if you spent hours detailing your car and spent nearly $100,000 in your car , whomever is touching your car should respect it. I spent another 30 mins detailing it again with a polisher but I shouldn't have. Might need to bring it to another dealership if service is better.

Auto day/night sensor bad. Made video at night showing in auto mode and not changing to night mode. Showed video to Brian Cunningham. He agreed it was the sensor and ordered the sensor. Got back with me stating part is on back order and will keep me informed. Very pleased the way the situation was handled. Thank you Brian and chase.

Very helpful & caring people. Enjoyed our car buying experience !!!

Gave service advisor got everything handled great, we had diagnostic testing on brakedrumes and all went great

I recently needed my B1 maintenance service done on my car. The work was done quickly and professionally. I have always been pleased with service.

Dropped off and picked up same day. Routine service.

Great experience today to get my sons car in shape to be college bound!!

Service B which includes a multitude of items. Best Facility to stay and be productive as your car gets serviced. Advisor Christian is one of the finest and provides you periodic updates with recommendations to be addressed while you are there.

I had an extensive amount of work done at this location. Gabe and his team did an exceptional job and have truly been a blessing. I highly recommend this location for any repairs needed on your Mercedes.

They are number one in customer service. My service adviser, Gabe is so awesome. I highly recommend them.

LOVED my experience with this dealership!!! Starting with Gabe Harris, the Expert Service Team member who was kind, efficient, courteous, knowledgeable, thorough and experienced and made check in very pleasant. He directed me to the right team member, Chase, regarding my questions about warranty and service packages. Chase hooked me up with Chris Swanson, the Finance Manager who was the nicest person I’ve encountered at any MB dealership. It was as if I was speaking to a friend who made me feel protected and secure. There was no pressure about anything. Just the best customer service team. Let’s not forget the guys in the back doing the work - car rides beautifully. Thank you to each and all of them. Hands down, the best MB dealership !! I’d vote them #1 Nationwide !!!!

Service was quick and smooth. The Service Advisor Gabriel Harris was friendly and knowledgeable, great guy! The facility was very clean everyone friendly and professional and pleasant to work with. Only thing missing was breakfast lol. Just kidding 😂. Thanks for a great experience. Spending a lot of money didn’t hurt quite as bad this time 😆 T. Swanks,

My service advisor is the nicest guy! He remembered me from a previous service and was doing everything to keep the cost down and have my car serviced quickly. I’ve been to a Mercedes’ dealer that was closer to my home and the experience was sub par. That’s why I drive out of my way to Mercedes of McKinney. They are kind, and not at all stuck up. It’s a welcoming atmosphere and not at all stuffy. As long as I own a Mercedes, I’ll be coming back here for everything my car needs.

Very impressed with with the way the manager and his staff handled my situation with my van.. thank you .

My service adviser Mr. Chris Williams was very courteous, detail oriented and friendly. Car was ready after service 30 minutes prior to the promised delivery time.

Top notch service at Mercedes-Benz of McKinney Service Dept! After several routine oil changes and one minor check engine light diagnostic, I felt compelled to leave a review after my most recent experience. My wife’s Mercedes sprung a coolant leak and, after finding and repairing the leak, they didn’t just stop there… further testing and inspection revealed more serious issues. I was promptly updated on the situation, as well as throughout the repair process. All of the parts required for them to repair the vehicle were delivered exactly on the schedule I was quoted and the car was fixed and ready for us to pick up on the day it was promised. Couldn’t be happier with the service we received from Mercedes-Benz of McKinney - whether for maintenance or repair, these folks are on it!!!

David provided excellent service during my first visit there. Fast friendly service.

Tear passenger door would no open from inside because child lock on door was turned on by car wash employee

Immediately greeted upon arrival be Service advisor. Service completed in timely manner. Advisor updated me that work was completed and vehicle would be washed and brought to exit lane within service area. This was 1st time to use this dealership after utilizing another for past 35 years. No issue with other dealership but this one is much closer and they were friendly and professional. Anticipate that I will return for future service needs.

I received an Email from Mercedes that my Sprinter van required a reflash of the ECM. Called Gabe at Mercedes of McKinney and he got me sheduled. I brought it in and dropped it off with Gabe. He greeted me by name and I didn't have to do any paperwork. Due to their workload, he asked if it would be OK for them to have it for a couple of days to work it in. I told him that it was OK. He provided a shuttle to get me back to work. The next day, he called and said that it was complete and ready to go. He had the shuttle pick me up. My sprinter was ready to go. In and out. Gabe is very thorough. I would highly recommend this Dealership for Service.

The entire sevice team is awesome. Always take care of me.

Courtesy and considerate is what was amazing. Timely repairs big plus

Great experience at Mercedes-Benz of McKinney. I took my GLB in for Service B and it was fast and easy. When my car was ready they delivered it to me which is so convenient. Will definitely be back for future service needs.

Very Professional Staff. Gabe, the Service Manager went above and beyond in making sure we had a terriffic experience. Highly recommended!

Dealership came through for me in a time of need. Great job Mercedes of McKinney

Just bought our fourth car from Sam Shamshiri at this dealership. Everyone there has always been extremely helpful, at every point of the purchase and service experience. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

I have remained a steadfast customer over the years for one reason, they get it right the first time. They are professional, courteous, efficient and the mechanics are excellent. My car loves it here!

Mrs. Jessica Wayne is a very professional and extremely hard working Forex Trader. She puts her clients needs as #1, she is very responsive and gives expert advice throughout the trading process. I invested £800 and made a withdrawal of £6,350 within 7days of trade, with Mrs. Jessica Wayne earning in Forex trading from the comfort of your home is made easy and would highly recommend her as the best forex Trader on the market do yourself well and contact her. Email: jessywayne2j2@gmail.com WhatsApp +1(918) 609-3473.

Gabe always takes care of me at Mercedes of McKinney! It’s always been a pleasure working with him.

It was a very good experience. I especially liked that the service team is sitting in the car drop off area. If needed, you could speak with them easily. My service was completed in 2 hours as estimated. Very satisfied.

Software update---erased my ability to use the Mercedes voice commands

My service advisor Gabe is the reason I take my car to McKinney. He is the best!

Christian always goes so far above and beyond every time I'm in there for anything. He is so helpful and so considerate of his customers. I have never once left unsatisfied or unhappy. He is a credit to this business. The maintenance performed has always been stellar. I never dread having to take my car in!

Service technician, Christian, was great. He immediately looked over the car and engine and promptly gave me a waiting time. The work, annual service, was completed on time and I was out of there. Excellent atmosphere all over the dealership. Great job

I had a nail in my tire. Tires were ordered. Came in next day. I was called and they were installed the same day. I was in and out in less than 1 hour.

Dennis and was great! He helped me understand the diagnostic report and how they would repair my vehicle. He provided updates and made the experience easy!

It was my first week on the job and I made the major mistake of placing regular gas in the diesel engine of the company Sprinter. For sure I thought it was my last day! At the service facility, I was assigned Christian Williams as my service adviser. After speaking with Christian, he put my mind at ease and assured me I wasn't the first and wont be the last to mistake the gasoline. He gave me the worst scenario and the best possible outcome. I went home and prayed! After the inspection, draining and testing, I received the call that It was good to go. It was the best news of my new career. I would like to thank Christian Williams for his great work and communication throughout the process.

I was happy with the service however I was unhappy without a loaner car.

David was Awesome

Excellent, professional, and prompt service second to none. Thanks Mercedes-Benz of McKinney! Nannette

Gabe (Service Advisor) and Brian (Service Mgr) provided great customer service as always and they got my car in and out in a swift manner replacing the Aux Battery. I truly recommend MB McKinney Service because they take care of their customers.

Great customer service!

The staff is always friendly and helpful. And I have always been satisfied with their service. However, this time around they took too long to make the repairs and did not keep me up to date as usual. I had to call them more than once to get an update. I will still bring my car to them in the future. Their service is great most of the time.

Christian was excellent in communication and handled everything very professionally. Very pleased with service. The only disappointment was after almost 2 weeks ( had to order parts) I got my vehicle back and it had not been cleaned.

Gabe did a great job , got me in and out after Battery replacement!

Dennis Daley is outstanding. He provides excellent customer service. He lets me know that my needs are important to him and that I am in good hands. I have attended another big dealership in Dallas before and never received the exemplary customer service that I have been afforded at MB McKinney!

I purchased a GLS AMG63 from Audi Plano. Prior to me driving up from San Antonio I had called ahead to schedule a "pre-sale" inspection for Thursday 3/10. Due to traffic I wasn't going to be able to meet my scheduled time. I called to see if I could re-schedule. I was told the shop was booked through Tuesday which would have not worked for me. I explained my situation of having to be back in San Antonio by Saturday and after checking with the service manager I was told if I showed up at opening time on Friday they would squeeze me in. I showed up and was immediately taken care of. After a couple of hours I was then given a detailed description of the issues found. I was even able to inquire about and extended warranty to cover my vehicle. I was 98% satisfied with my experience. The only downside is there wasn't a loaner available so I could go to the Waffle House and get breakfast while waiting. To totally understand I saw the WF at my exit but wanted to make sure I got the truck to the shop in time so I didn't stop. We don't have WF in San Antonio so I'm always excited to go when I'm in the area. After being told no loaners were available I decided to walk the 2 miles back with my backpack and enjoy my breakfast. I decided to take a cab back due to being to full to make the trek on foot. Otherwise I would give a 100% rating!

I like coming to Mercedes’ Benz McKinney because their customer service is extraordinary. My service coordinator was very helpful to me. and he explained in detailed about my service.

We had a wonderful buying experience here! Just purchased our beautiful Lexus GX 460 from Moises Perez at Mercedes-Benz of McKinney. He was a wonderful guy, and Erman in Finance was also a great guy too! Overall the best buying experience we have had…top notch and very professional dealership! Thank you all!

Friendly, knowledgeable and efficient for the most part. Scheduling a shuttle ride to take me to the dealership to pick up my car was a little dicey. All of the service advisors were busy (understandable). However, instead of routing to the receptionist or service/parts counter (actually anyone in house) the call was routed to a really dizzy girl in Houston who was not helpful and certainly not not informative. It does not seem logical to me to route a call to a location 100's of miles away.

Their service is the best, I just have oil change and everything else that comes with it, excellent

friendly environment , Service was done on time, great treatment

Excellent service and completed work timely!!

Although service was very good and always has been I am however a bit disappointed this time. The associate assigned to our car was awesome. However for MB of mckinney wanting to charge me $371 for two lightbulbs to be replaced is beyond ridiculous and price gouging at its finest. There is no reason other than greed for that to happen. I declined the service once presented to me but this instance makes me wonder if I have overpaid for simple/regular services prior!?

My service rep,Gabe is wonderful. The day that I visited, was very busy and they had no loaner cars. The shuttle driver was very sweet and drove me and picked me up, but was stretched thin. Again, Gabe and the driver were wonderful. This is probably another example of not able to hire enough employees to assist because the government is paying them more to stay home. The dealership in McKinney is convenient to my home, so I hope that the service level continues to stay competitive.

Service advisor Christian did a great job with advise on condition of front tires.

It's real disappointing for such prestigious maker and Dealership to not offer a coeisgniuor service for at least AMG owners. Most high end dealers offer that like Sewell

Very friendly and efficient. Car was completed on time.

Best device in the metroplex. It?s worth the drive over here.

I am always treated like a valued customer, and my maintenance advisor is the BEST!

Mercedes Benz of McKinney always treats me well and gives my 1998 C280 the tenderloving care it needs. My next Mercedes will definitely come from your dealership. The guys are Rockstars...Christian, Austyn and everyone else in service I deal with.

In and out in less than an hour. Nicely done on a rainy day

Gabe in the service department is great! Quick service call and love the free car wash. Wonderful experience.

it was a great experience the people were so nice and friendly I couldn't ask for a better way to buy a car

Just bought my car from here and I had an amazing experience!! Also, the service was great!! Franklin was very nice, professional, and knowledgeable. He also works with you on what we want and wasn't pushy like some car salesman. Will always come here to buy a car!

My service advisor was patient and provided excellent service. Answered all my questions and ?asked? if I wanted a car wash as well.. Way to go!!

excellent service in my 2017 E CLASS 300 thanks

Michael Hermes, my sales consultant was very helpful, professional and most importantly transparent. Thank you Mercedes Benz McKinney ,this is my 2nd. car to buy from you and both times were nice experiences.

Michael Hermes, my sales consultant was very helpful, professional and most importantly transparent which is unfortunately very hard to find in car`s` business these days. Thank you Mercedes Benz McKinney ,this is my 2nd. car to buy from you and both times were nice experiences.

My husband and I thought we would just look around. We went to every dealership on right side of freeway nothing we liked. So went to other side of freeway heading home stopped at a couple dealers then stopped at Mercedes,. Nice salesman came outside and showed us what we had described, never thinking we could afford a Mercedes. Sales said I have the perfect car for you and it sure was. We love it

We were in Dallas this visiting this weekend, and our a/c would not turn off even when the car was completely turned off and the doors locked. MB of McKinney worked us in on Saturday morning. Talked to Felicia Carraway on the phone, and then David Glover took over when we got there. They were able to diagnose the problem and make the a/c stop. Both of them were so nice and professional.

The service manager Gabe is always friendly, helpful, and accommodating. He is the primary reason I have all service-related work done on both of our MBs done at McKinney rather than Plano.

I think the service of MB McKinney is really excellent. The show room and the lounge is very nice and pleasant. My Service Adviser Christian Williams is always ready and willing to help me, whenever needed. He is a professional, he is kind and every time he has done a fantastic job. By the way, the other staf members are also kind and receptive.

Professional interaction with all of the staff members in purchasing a new vehicle. Competent, friendly and willing to negotiate.

always helpful and make things so easy for me.

Personable. Helpful. Timely.

The service and maintenance department is the primary reason every car I will purchase in the future will also come from McKinney Mercedes-Benz. When I visit them I get personalized service that is fast, efficient, and customized to my needs. My maintenance advisor, Gabe Harris, is friendly , knowledgable, candid, reliable, and dedicated to customer service. He answers my calls immediately and gives me helpful advice about maintaining the integrity of my car. While there I am always made to feel valued and appreciated.

quick excellent service. in and out in an hour everything was completed and part replaced

Drove right in. I was told service could take up to 2 hours. I waited and it was done in one hour. My key fob needed a battery, and they provided one at no charge. I had a coupon for $40 off service and the service service advisor had one for $50, which he applied to my bill. Thank you McKinney Mercedes Benz.

Service Advisor Christian Williams was professional and friendly while dealing with my vehicles tire issue. Highly recommend buying and servicing your vehicles here.

LOVE Moises!!! He was so helpful with anything i asked or wanted in a car. Would recommend him always!!!

The service manager Bryan Was great I had very little success with our service writer David,he got nothing done, would not call and let me know what was happening and was not at all helpful When they have your car for a week and all you get are two texts stating he can not find the reason for the problems, it is frustrating. After I called Bryan the car’s problems were properly diagnosed the next day Thank you Bryan

Your service guy - Christian - did an great job of evaluating and keeping me informed of what my vehicle needed! He provided excellant customer service!

I have been to this dealership for the first time to have 20K service B done on my car and it has been a very pleasant experience. It has been so quick and efficient that I felt like that everyone at dealership has been waiting to assist me. I was in and out on the loan car in five minutes. Received a text just in two hours as said by advisor to pick the car. Love the car more after service.

Spacious lounge, friendly staff!

I was told the service would be 3 - 3.5 hours, they were done in 1 hour 45 min! Very courteous too. Would highly recommend.

Christian was great. This dealership’s service is much better than MB of Waco. Not even close.

Clean, spacious and friendly staff. my man Moises hook me up. Happy with our purchase.

We live in El Paso Tx and after doing our homework found the McKinney Mercedes Benz to have the best price for the 2021 GLA we were looking for. Joy Sangel-Wilson was VERY friendly and efficient and within an hour had us in the vehicle we wanted at a GREAT price. I flew into Dallas and went thru a seamless, friendly experience and drove back to El Paso. I would HIGHLY RECOMMEND this dealership for anyone looking to purchase a vehicle.

I like this dealership so much I drive further to go to them.

Excellent maintenance service. I prepaid a maintenance service when I bought the Car. It worth it! This dealer makes a real difference when you compare it to others.

Wonderful service with David Glover. Friendly, helpful, knowledgeable.

Good job considering the problems caused by COVID-19 getting parts. Staff practiced COVID-19 protocol for the most part but some were too causal with safe practices.

Premium service care for me and for my car. Communication was timely and abundant so that I knew the status at all times. Facility, grounds, and building are a pleasure to visit and very accommodating. Service Adviser was on top of the work and gave a sense of confidence throughout the process.

Have always been friendly, helpful and get the job done.

Extraordinary Service staff and elite experience every time. Don?t trust anyone else with your Mercedes!

I have been using Mercedes McKinney since it opened. I have received the highest quality of service. Gabe Harris has always taken care of my car and has always made sure that any issue was addressed to prevent any issues later. Thanks Mercedes of McKinney.

Good service and price for the repairs that were done

Purchased GLE 350. Had a minor hiccup at financing side w interest rate but resolved quick. Great sales and service ppl.

Have you ever gone into a chain auto parts store to pick up a part for your vehicle to only arrive home and learn that you have been sold the incorrect part? Much less it happen twice on the same DIY repair? Well, may I share the EXCEPTIONAL experience I encountered with Steve in the parts department here at Mercedes Benz of McKinney. This man is a consummate professional!! Steve was beyond friendly, helpful and knowledgeable. Mercedes Benz owners are not typically ones who do work on their own vehicles. Even if you need an accessory for your beautiful Mercedes, please do you yourself a favor and meet the best kept secret of this dealership. Steve will blow you away with his professionalism and amazing knowledge of all things Mercedes Benz. You will have a trusted source and confidently say a friend. Kudos to whoever the manager was that hired Steve in Mercedes Benz of McKinney Parts. You have definitely added a HUGE asset to your team!

Service team always helpful and car always feels great. job well done!

Love this service department. They always take great care of us. Thank you!

I was pleased with the overall service but was very disappointed in the fact that none of the service personnel were wearing protective mask or any other gear. That was also true of the other customers. They also did not practice social distancing. The service manager got in my car with me to search for my insurance card as I am 84 years old this made me very uncomfortable. I also had to get out of the car to sign several papers. The information I received prior to the service painted quite a different picture.

I always feel welcomed when I drive through the big overhead doors. The facility is always very clean. I appreciated them spraying the inside of my car before they even started to take it to the tech!

This service department at Mercedes-Benz of McKinney has always provided excellent service each time I have gone in since I bought my C300 from them in 2016. This particular time was exceptional from Felicia who took my call to make an appointment to Christian Williams, my service advisor. I am so glad they are in McKinney.

Service department is honest and dependable. Repairs done right the first time.

A fairly new facility that has provided good service from the start. I will most likely buy my next MB from them.

I went looking for an update to my 2008 Mercedes and I lucked upon an affordable 350 GLK. Daniel Ali made it a seamless transaction!

Had some major repairs done to my older Mercedes 550. They kept my car for 6 days and when they returned it, it looked like a new car. Detailed to perfection( without my asking). The staff there is very friendly.

I recently had my car serviced and it was a great experience.

David was very friendly and informative. He took time to explain what services I was receiving and if I required additional services.

I?ve always had a great experience here; everyone is knowledge and professional.

This is a dealership that does not waste your time! You go there at your scheduled time and check in is immediate, the loaner car is ready and the follow up communication is great! A really good experience!

Service advisor, David is wonderful to work with, and he have provided an outstanding customer service.

The service manager Mr. Gover was very professional. He explained everything to me in great detail. The work was completed to my satisfaction. They pointed out some issues that needed attention and provided estimated pricing to get it resolved. My overall experience was excellent.

David, in the service department was very knowledgeable, very friendly, and his communication about my car was first rate. I have been to the service department before and never received the communication like I did when he was my advisor.

Every aspect, from initial contact to driving off the lot, was impeccable.

Just had my GLC serviced at MB McKinney yesterday. Process was easy and safe. They have all the social distancing procedures in place and the technology to support it. Service was great and turnaround was quick. Recommended!

The level of customer service that Jamie Khan provides is truly "The Best" hands down. I've tried The Dallas, and Plano location and neither one comes close.

We recently leased a vehicle here and the main reason was because we liked our salesman, Daniel. Daniel was very knowledgeable, personable, understanding, and not pushy. The dealership staff were very friendly and professional and we were treated with respect and there was no pressure. I would highly recommend this dealership and Daniel to any of my friends or family looking for a new Mercedes.

My salesman and store manager were the best. Thank you Moises and Bart.

Just a perfect and warming experience. Gabe , my service advisor was honestly caring and concerned of my needs.

This is my second time bringing my GLE350 for a service. David Gover has been the Man! Responsive and easy to talk to. The rest of the crew in the service dept are also courteous and treats your car like theirs. I used to go to MB Plano where I got my vehicle but my experience was not that impressive. I expect a lot from these kind of dealerships because of the price tag of their vehicles.

I love this place! Always feel welcomed and comfortable. This place just takes care of things and always talkes care of me! Thank you!

Service always exceptional. My rep is Gabe and I always ask for him re: my three Mercedes

Took the Mercedes in for work to be done, i was treated great, very professional and honest. When going in ask for David. He knows how to treat a customer.

Great experience buying my first brand new Mercedes! Very friendly and helpful staff from start to delivery! Financing was easy, price was fair and no hassles or pressure at all! Thank you Mercedes-Benz of McKinney!

Totalmente satisfecho en todo sentido , el trato desde llegada es cordial y familiar, es una firma confiable en to aspecto !!! Es un detalle excepcional ser dueño de un Mercedes-Benz!!!

Ask for Daniel Ali. He takes great care of you, without the cheesy sales pitch stuff.

Jamie Khan always makes sure to get right back with me when I send a message for service. She and all the great folks at Mercedes McKinney do a great job of accommodating my schedule and being sure I am made comfortable. I am able to relax, get a drink and snack while i use their WiFi to work. Highly recommend their service department

David in the service department is great.. he updates me every step of the way and makes sure I’m taken care of; definitely my go to dealership! Thank you.

Easily the best car buying experience I’ve had. Everyone worked together seamlessly, to ensure a smooth and pleasant experience for me.

I've taken my car in twice just for regular service and they have been great! Easy in & out & very courteous!!

Great dealership, excellent customer service. i was kept informed on my service and i got my vehicle back as promised

the costumer service and the quality of the vehicles.

It was an absolute pleasure working with Anthony Smalls recently when purchasing my car. Mr Smalls made this my best car buying experience to date hands down! So thankful his card was given to me by a family member.

Fast service and polite people

My experience was great and will continue to let them service my vehicle

My husband and I purchased a pre-owned Toyota Sequoia from Mercedes Benz of McKinney. We are out of state, and our sales person, Stewart Cloer answered all of our questions and communicated regularly to keep us updated throughout the process. He went above and beyond to ensure a smooth transaction, even coming in on his day off when my husband flew in to take delivery of the car. Thanks so much, Stuart and Mercedes Benz of McKinney, for making the process easy and smooth, even for someone buying a car from out of state!

excellent customer service. Gabe kept us updated on where the car was in the service process

Staff was great! Had a loaner so was not inconvenienced at all.

My service advisor, Chris H. Was awesome. He kept me up to date and told me what to expect.

No hassle service advisors. Does the job requested and made suggestions but no pressure for additional service s.

Patrick's follow up was great, the time he spent showing me the car.

Great customer service, five stars.

I've purchased two cars from this dealership. And I go there for all of my service. Jamie is the best service adviser I've ever dealt with. She's the best, Thank you

Terrific service. No wait. Car was in at 9:30 and done by 12:45.

After a terrible experience at MB Plano, I thought I would give MB of Mckinney a try. I was blown away with the how kind their employees were. Their service was excellent start to finish. Chris @ the Service dep. went above and beyond to help me with my car needs. The staff here are extremely knowledgeable. MB of Mckinney has earned my business.

Excellent customer care and service.

Dealership service is so expensive ($107 for wiper blades? Really?). I guess that?s what you pay for a MB. That said, the customer service, quality of work, timeliness of work completed, and facilities are an A .

Both Fred and Gabe went above and beyond in providing professional top of the line customer service.

In and out quickly and with a smile.

I have had the BEST experience so far!!! From the beginning, Franklin was was the sales person that helped my for days while I struggled to make a decision. He treated me like a friend rather than a business deal and gained my respect immediately. David worked hard to get us the best deal possible once we got to financing. Usually this part is such a beating, but he made the process so easy. Heidi, Ed and Eric were also on top of things and I enjoyed working with them. Lastly, I have been into the service dept. a few times and run through there weekly to get a car wash. Gabe is my service manager and is absolutely AWESOME!!!! I have never received the attentiveness and follow through the Gabe gives. He makes it easy and pleasant and I enjoy being met with a smiling face. The two ladies that are always there when I stop by for a wash are so sweet and get you in and out. (Ericka and Wendy). Long and short, many people only take time to write reviews when something doesn't go quite right. I have dealt with a large part of this staff on a weekly basis, and they are all an asset to this dealership when it comes to exceptional customer service and treating people right. I hope others recognize them and take time to praise a job well done. Thank you for a great buying experience, and you have earned my business for any future purchases.

Outstanding, professional, honest, and pleasant service from the moment of my service appointment. Gabe handled my service issue with professionalism and integrity! I was immediately taken care of the moment I arrived for my service appointment!

Excellent customer service, very knowledgeable and attentive.

Would highly recommend Mercedes Benz of McKinney. A great experience and great staff! Were not pressured to purchase, Stewart wanted to make sure that all of our questions were answered.

We just purchased a 2015 Mercedes GLA and we worked with Jeff Houston. Jeff is super sharp and a delight to work with. He made us feel like we were the only thing he had going on. We did a bunch of research and the car they had was very fairly priced and they were very fair on our trade-in as well. The car we bought had just been dropped off and was not even completely traded in when we found it. We were able to come to an agreement very quickly. When we went to pick up there were some minor hood spots that we could not see till things were all cleaned up. Jeff is having those buffed out no problem. When we went to pick up our car it was parked inside the showroom (as a used car). That really makes you feel special. We look forward to a long enjoyable relationship with Jeff Houston and Mercedes-Benz of Mckinney.

My experience purchasing my Mercedes was awesome mostly thanks to Daniel Ali, which provided the best customer experience possible, from the first interaction to the purchase of the car. He understands customer needs and truly add value to the customer experience at Mercedes. He is a strong asset to your brand and when it will be time to get a new Mercedes for myself or my wife I already know where to go. 5 stars!!!

The service department is friendly, efficient, helpful, and professional. They make the customer feel valued, comfortable, and secure.

They finish server on time and communicated very well every step of the way.

Helpful in making decision

Extremely helpful and professional sales staff who made it a pleasure buying a used mini cooper. We could not have found a better place to purchase our vehicle. We were able to view the car before any work was done to prep it for sale. The quality of work and detail given to the car far exceeded my expectations. It looked and drove like a new vehicle when we received it. Than you Sam Shamshiri for making the process of buying a used vehicle a pleasure. Thank you Mercedes-Benz of McKinney TX for have such a nice dealership and professional staff.

My experience has been absolutely phenomenal! Thank you so much, Joy and Chase, for all your help! Highly recommended!!!!!!!!

So pleased with my experience here! Great customer service, they truly want to make their customers happy. Joy and Chase helped me get everything I need and they're absolutely the best! Highly recommended asking for them and using this dealership for your next visit!

There is a great team here at MB of McKinney. I have two cars serviced here, an E350 and a C300, which was purchased here. My first point of contact is Gabe Harris. A great service writer who listens, is knowledgeable and not pushy with up sells. Gets the job done and keeps me informed along the way. The technician that I use and ask for is Wade, very skilled and pretty much nails my concerns on the first visit. Jeff Houston is my salesman and another great asset to the team. Knowledgeable, courteous, friendly and great customer service skills. If you are interested in acquiring anything from this dealership, he is your guy. I also have to mention the Service Manager, Brian, another customer oriented member of the team. Overall, I am happy with my experience at MB of McKinney.

I purchased a certified 2017 S 550 and have had a great experience with this dealership. I will say do your self a favor purchase the prepaid service and maintenance packages you won?t regret it.

I went on a test drive about 3:30 and loved the car. I never felt pressured by Daniel Ali to purchase the car or I didn?t feel like I was being scammed by an overzealous car salesman that wants to make a quota. I went to Starbucks to think about purchase and came back to make a deal. Then when inside Ermins office to finalize transaction and it was a very comfortable and easy. Then by 5:00 drove the car home. Thank Mercedes mckinney for not making me feel uncomfortable or pressured.

Thank you Gabe and the crew at Mercedes-Benz of McKinney! We had a blow out a week ago today, on our way to Arlington for the Rangers game. Even though they couldn't get the tire until Monday, they were super nice and gave us a loaner, even though we bought our Benz from another dealer, in OK. Thank you so much, we will always own a Benz!! Such classy and friendly people!! 👍 #BenzOwnerForLife

My service writer is Jamie Kahn. She is the best SW I have ever had!! She is so kind & takes good care of me, even makes sure I’m comfortable while I’m waiting or getting a rental. I have only driven Mercedes Benz since the mid 80’s. I’ve even lost count of how many now. So very happy the dealership is in McKinney!! 5 Stars

Patrick and George were excellent the dealership was impressive thank y’all

Daniel, Fred, Heidi, and Ermin all did an amazing job.

The Dealership was immaculate. The staff was very friendly. The car was clean and had a full tank of gas. I bought the car from out of state and the process went pretty smoothly. I would definitely recommend buying a car from this dealership.

Great dealership, very friendly, and professional staff. The vehicle was priced the lowest in the area. I enjoyed my experience. I was very well respected. Thanks Mercedes Benz of McKinney!

It is a easy, no hassle sales experience. Mike Clayton was a fantastic person to deal with, loved the professionalism and honesty

Awesome experience!! First rate show from beginning to end. Excellent customer service from Franklin(sales)/George/the finance guy!! Clean, crisp dealership. My husband was already on the showroom floor picking out our next Mercedes. Everyone made us feel so welcome. We left there knowing that Mercedes of McKinney genuinely appreciated our business.

I’ve got the best service advisor. I asked Gabe a couple of questions about things I could do to make the car appear “fresh” w/ out going budget crazy and he came up with the perfect idea-

We bought our second car from MB McKinney a year ago. Franklin Martin made the process so seamless and so transparent that we bought the car when we only went to the dealership to window shop. As a matter of fact, we didn't take possession of the car that day. I had to wrap my head around the process because things moved so fast. We picked the car up the following day. We got the deal we wanted and the car we wanted. Franklin Martin didn't pressure us and neither did he use the old "Let me talk to my manager" trick that I detest. We negotiated an agreeable deal. Everyone from the finance person; Heidi, who gave us the new car orientation; and our salesman, Franklin Martin, were first class professionals and my husband and I both appreciate them. Since the purchase I have been in a couple of times and Mr. Martin always stops by to greet me and inquire about my husband. I went in yesterday for my annual service and was out in an hour. David Gover, my service manager, is now added to my list of favorites at the facility.

Best car buying experience I have ever had! Chase Cunningham is an awesome salesman! I Highly recommend this dealership.

We scheduled an appointment for the next day for our Pleasure Way motorhome on a Sprinter 3500 chassis. They were waiting for us when we got there. They assured us they DO work on RVS. They took care of our critical check engine issue. and out less critical ABS wheel sensor malfuntion. We were back on our cross country vacation in a few hours.

The buying process was made simple and easy by our salesman Sam.

I purchased my certified S550 in December and I will have to say that the experience has been a very good one so far.

This is my second MBZ and my first purchased in Texas. I was in a situation where I was going to be without a car for the weekend and the dealership made it possible for me to be in a loaner while my baby was being serviced. This was hands down, my best experience with a dealership overall. I love this team and their sincere dedication to caring for their customers.

Go see Frank. He’s the best. I would definitely recommend MB of McKinney

Fred Guiette is the best service advisor I've ever had. From start to finish he's top notch. There is no greater attention to detail. And that's why I own a Mercedes Benz.

Customer Service was awesome and Jamie was more than helpful with all my needs and concerns. I will continue to use Mercedes-Benz of McKinney and recommend it to any one.

Service was excellent to replace my windshield cleaner motor. Gabe, my service advisor, is great to work with and takes great care & detail to make sure his customers are well taken care of! I used MB of Plano for years but their service dept broke something on my car and they said they had no idea how it happened. They split the $1200 cost to get it fixed but I will never use them again! MB McKinney is my total Mercedes dealership now!

Came in for my 50K mile service. Great service department!

It was very easy and convenient to make an appointment. The appearance and cleanliness of the dealership were impeccable. Jami Khan handled my service very professionally. I was very pleased with my experience

Received outstanding customer service from my service advisor, Fred Guiette. Diagnosing the problem with my car was detailed & resolved quickly!

Great experience and great service. Friendly staff.

Great facility. Gabriel was very helpfu, as well as was everyone I dealt with at the dealership.

All that I wanted. Service Advisor Moe Sadeq was excellent. Kept me informed on a timely basis. Made me feel like a revered customer. Was a seamless experience.

Excellent experience with purchasing our first new Mercedes from this dealership. Everyone of the staff that we dealt with was very courteous and knowledgeable. Sam Shamshiri was great to work with and he did everything to make my wife’s dream come true! David in finance is another one that was a pleasure to work with. I highly recommend this dealership for anyone looking for a quality experience purchasing a vehicle.

My G550 appears to run fine now based on the 11 mile trip home.

I had an emergency situation that required a visit to Mercedes of McKinney Texas. They treated me as if I was a local customer and took care of me and my issue with professionalism!! I truly appreciate their support.

Appointment for loan car was easy. My service Tech Gabe always listens and fixes my issues, no matter how small. Customer service is always outstanding.

Fred the Service Manager did a top notch job on processing and overseeing my service experience.

Sam Shamshiri was excellent to work with. I reviewed the car online and was not able to shop physically because of a handicap charge. He took the time out to drive the vehicle to my residence and made it very easy for me to complete the formalities of the sale. Ermin Komic from finance was just as friendly and informative. Will definitely drive the distance for service and perhaps a second vehicle!

Mrs Jamie Khan is one the best advisors, she goes beyond and above service.

Have bought my last two cars here from Jeff Houston. I have bought a couple dozen cars over the years and Jeff is the best sales rep with whom I have ever dealt. The only reason I did not give them 5 stars is because Jeff’s boss, Doug, is your typical high pressure sales guy who wants to play the typical negotiating game all buyers wish to avoid. I would never have bought any car from him. He was the only stain on a nice experience.

Went to look around the dealership for a potential purchase. Was greeted by Tyler with a smile and a handshake. He made the car buying process very easy and stress free. Very friendly, knows his stuff and provides high quality customer service. I will definitely be referring family and friends to visit the dealership for all their vehicle purchasing needs.

This is not my first time at MB McKinney. I brought my vehicle in for regular 40k maintenance. They took care of everything and replace the battery and sorted out another recall issue. All was done in good time and for a reasonable price. The interaction was straight forward and they checked for any other issues. I did like that they washed the car afterwards. Jamie (and the whole team) is friendly, easy to communicate with and honest.

Always a pleasure to use the service department. Fast, friendly and professional!

Great selection and friendly staff.

Sam was a wonderful salesman. This is my 2nd time buyinh with him. He is very dedicated to his customers.

This is the 2nd service performed at this dealership and no plans to return to the previous.

Good job done . 👍🏾 Great customer services

MB McKinney is top notch and they know how to take care of the ‘customer’! Jamie fm Service Dept is awesome 👏!!! Thx, Landry V.

I have never had a better experience purchasing a car. Larry Reeg bent over backwards to make this happen. The kindness and respect that we encountered at every step was exemplary. The sale, the finance and the service was way over the top. The follow up was equally amazing. I can’t wait to toot their horn and brag on our experience. My car is amazing and I still can’t believe I have a Mercedes Benz! Customers for life.

After a recommendation to take my car here for service, I received a loaner with the work was being completed. Taking the loaner will get you every time! I decided to update to a new year and model. Moe in Service, Chase in Sales, David in Finance and Heidi with the Concierge team were all extremely easy to work with, respectful of my time and worked out the deal I wanted on the car of my choice. I will most definitely be back for future purchased and highly recommend their team!

Excellent customer service and helpful staff.

Close and convenient. My service was fast.

The service is very friendly and understanding

Tyler did an excellent job. no pressure,well informed about car. easy to deal with. I would use this dealership in the future. all the staff were friendly

Amazing customer service and work by Moe Sadeq ! He hooked me up with a good deal I was not expecting from a Benz dealer.. thank you a lot Moe my Car is running perfect

If you need a new or used car, make sure you go see Tyler Shock. We were in and out in no time at all. Gave us a good deal on trade and walked away with a killer new ride for my wife. Would recommend him and the dealership.

Moe and chase are the best. Thank you guys for making the process a great experience. Walked out with a great deal on a GLE 63s AMG.

Loved everyone that I interacted with at this dealership. I also like the no haggle pricing, you either like it or you don't. There is none of this " let me ask my manager" business, or holding you up by asking you " what would it take to get you into this car today" stuff. Furthermore, there was no pressure to purchase extras or to go with their financing partners. It was wonderful. The service there is Ritz-Carlton level. These are ladies and gentlemen giving excellent service to ladies and gentlemen. I love my car, and when I need a new vehicle I will definitely give this dealership my business.

Our experience at this dealership was excellent. Tyler was our sales rep and he was super helpful and and excellent teacher on all things MB to a newbie buyer. Even after the sale has been great to hold our hand on any follow-up questions we have had. We will be back and this is the first of many MB to come. Even the finance guy was amazing. Thanks Tyler and Ermin for making it easy and staying late. 5 starts hands down.

Great service! You can even watch them service your car through a huge window. It was very clean and everyone was very helpful. Fred was awesome to work with! I will definitely take my car back here!

We have been customers of MB-McKinney since August 2017. We recently bought another Benz-an ML 350. Beautiful car. We have that and the C250 in the fleet now. Every time we have needed service, it was delivered swiftly, professionally, and kindly. Our service advisor as of late has been Jamie Khan, and she's great. Communicates well, gets things done, and goes well beyond to make sure that you feel good about your recent experience. Owning a Benz costs a little more as far as annual cost of ownership, but it's worth it.

fast friendly and courteous

Our experience with Mercedes- Benz of McKinney has exceeded our expectations. The service is great. The employees are professional. Our salesman (Sam) never pressured us to purchase a vehicle. We will only buy from Mercedes-Benz of McKinney.

I was greeted as soon as I arrived to the service department by Fred. He told me that he had just spoken with the window tinting folks and that my car would be picked up shortly. We had maybe a hour wait and my car was returned fixed and ready to go.

Our sales rep, Franklin Martin, was excellent. Besides being an extraordinary nice person, he gave us useful information to make good decisions on purchasing our new RAV-4. 😎

Our sales rep, Franklin Martin, was excellent. Besides being an extraordinary nice person, he gave us useful information to make good decisions on purchasing our new RAV-4. ��

Thank all excellent work you have done

I have always felt ripped off by dealerships but after dealing with an adviser named Moe i was speechless.. All this guy was trying todo since the moment i drove into service is to make me happy. I was very pleased by how quick, and responsive he was. He got my concerns listed quickly and professionally. He promised me that i will be taken care of and he did not fail at all. My screen issue was solved for the least amount Moe was able to get me, and it even beat many other cheaper shops. He offered me 20% coupon from their website that i didnt know about and my issue was fixed properly by the dealer. I will deff take my car back there its so much better from how i was treated in benz of plano or any other dealer. It was a blessing i thought i was going to be ripped off. Thank you benz of mckinney and esp Moe Sadeq.

Customer service is incredible. Top notch. This is why you buy Mercedes-Benz.

Service was great! Gabe and the gang took great care of me. Thanks.

I have used the Service Dept. of Mercedes Benz of McKinney on several occasions for both our cars. The repairs were always completed the first time. In this particular visit, Jamie the service advisor, was extremely helpful. She explained the repairs, gave frequent updates on the estimated time of completion, and help expedite the repairs since I was waiting and on a tight schedule.

Excellent experience Patrick was very helpful, from Star to finish. I perchase the vehicle from out of state, He was very up front, and professional.

excellent service. everything went smooth as ice. highly recommend

Great customer service adviser Moe did a great job

Great place to buy a Mercedes! Sam was great to work with and made sure I got the car I wanted. He even came in on his day off to accommodate my schedule! Very competitively priced!

Gabe was excellent! Service was quick and they delivered my car to my work close to the dealership.

Chase Cunningham made our experience so pleasant. He negotiated a fair price for my beautiful new Mercedes. We are so impressed with his follow through after the sale and his willingness to go the extra mile for us! Larry, his manager, was also friendly and professional. Heidi explained all the gadgets and Gabe took care of some after purchase service needs we had. I hope I can buy all my future cars from Chase Cunningham at Mercedes Benz of McKinney!

The best place to get a new Mercedes. Great people there!

Franklin was the best. This is my 5th Benz and I’ve purchased all previous wholesale, auctions, etc. I was skeptical to go to the dealership, but after a bad experience with a smaller used dealership I thought I’d give it a try. Franklin met us and was sooo kind. Not pushy at all. Best service. Highly recommend this place. Got a better deal than the online blah-blah plus more features, certified, etc!!!! Great Experience!

We had a great experience with MB during the purchase of our GLS 550 and later when time to purchase new tires. Would highly recommend!

Mercedes offered $125 off of a $250 service. I showed him the coupon said and he said he applied it but he did not. They added a $38 miscellaneous charge and then showed an insurance credit of $90 but did not show my Mercedes-Benz 125 off credit.

The authorized dealer should provide all the missed important parts, such as back up keys to make the customer satification

Excellent service. I drove my current car to the Dealership and they made sure that I got both cars home. They went out of their way to help me.

Awesome customer service. They were friendly and fast. I really appreciate the upfront honesty they displayed as well. Being able to see an itemized list of services needed allowed me to select the things I wanted done first and gave me a good look at what I will need to get done in the near future. Keep up the good work.

Great experience, salesman explained all the features my new car has. He was very knowledgeable and answered all of our questions! Difinitely recommend.

fast and great service! would recommend to all my friends.

The overall buying experience is great. The representative, Sam was very helpful. Even the supervisor was perfect. The whole buying process is WAY TOO LONG. It took us more than 5 hours to finish the deal. There were some angles need to be dealt with. However, It was a trip I'm afraid to take in a near future. On the other hand, the financial office, or the place deals with the final insurance, warranty, repair purchase... place was not so good. The gentleman explained very well. But to think of it, we are not the "don't want to add the warranty kind of guys". We stated it is a bit long, my son needs to go to work, hope the procedure can be quick.... It turned out there are some other $1.000.00 to $4.000.00 purchase for the next 3-5 years we had to make a decision. When we said we couldn't make the decision right away. The deal becomes one time only. "It will never happen when you are out of office." Well, that's fine. I'll deal with it myself in the future. The good part is here(sarcasm). When I decided not to purchase the warranty, the passion on his face is gone. When the "one-time only" phrase was out of his mouth, we become a customer occupied his office. When he needed me to sign, he almost threw the pen on the desk to me. When he finished the paperwork, he put them in the envelope and almost threw to me, again on the desk. Yah, I know. It might be a leisure gesture. It might be a closed-friend gesture. It might be because I'm about the same age with him gesture. But I didn't feel the closeness. I didn't see the warmth-heart smile. We become the customer who didn't purchase his suggestion, and have him lose a commission. The joy of purchasing a Mercedez actually was gone right before exiting his office.

Good service and friendly environment. I'm coming back to get more work down on my car.

We would like to give a big shout out to Sam Shamshiri for making our first experience of buy a Mercedes a memorable one. He is very knowledgeable about the cars and was able to answer all of our questions. Each time we have been back he was there with a smile a warm greeting and a hand shake. What great customer service. This dealership truly has impressed us.

From the moment Jamie met me on the service floor, I was greeted with amazing aplomb. Even the lady (Heather) who issued the loaner car to me treated me like I was a long lost relative, as I was treated with impeccable care.

Great service! Very friendly people. Gabe was unbelievably accommodating and extremely helpful. Even the young man who put the plates on my car was happy, sincere, and accommodating.

I did not have an appointment but they worked me in.

Being taken care of by Jamie at the dealership is always a pleasure! I know from the moment I take the car in for service there will be a pleasant experience. Love this dealership and the people that make it so great!!

Handled my recall with outmost professionalism. Thank you Manny and team :)

I love Mercedes of McKinney because they make you feel special, plus they are professional and when they say they will do something, consider it done! Mercedes of McKinney is the best Dealership in the entire DFW Metroplex, and I know because over the years we have used several supposedly top name Dealerships which do not hold a light to Mercedes of McKinney.

The entire staff has been nothing but professional, kind, and helpful. Fred, (a service rep) is my hero. He has never once not done everything he could to ensure that as a customer. whatever car service questions and/or concern I had were handled in a timely manner. Fabulous experience.

Best experience we have ever had buying a car. We changed our mind a couple times as to which car we wanted. Our Sales Consultant, Chase Cunningham wanted us to to be happy with our decision and came in on his day off to help us with our final decision. I cannot thank Chase enough for his help. Hedi was also awesome showing us how to get the most out of the options on our beautiful new Mercedes.

Excellent service; attentive and friendly as well as very accommodating. I continue to be happily surprised with the store and service

I just bought my first Mercedes!!! The entire staff, from the moment I walked into the front door, til I drove off in my new car just made me feel so at ease and comfortable. Doug, the sales manager really worked to make my deal something I could be happy about, and Daniel Ali, text and emailed me numerous times during the process and even after! His personality is just amazing and I am so happy he was my salesperson, just an open and warm personality! And last, but not least, Dave in finance just sealed the deal with his sweet and calm demeanor. I’m just ecstatic about my experience and I hope if you’re looking for your Mercedes, you’ll give these guys a chance!! Thanks again!!!

I love going to McKinney Mercedes Dealership. Not only did I have the greatest salesman Martin Franklin when I purchased my car, every time I go to have my car service I feel at home. Everyone is friendly and they speak to you as if they know you personally. I’m a female. I was pleased that my service guy on yesterday took the time to show me how to install my battery into my key so that I will know how to do it the next time. I also like that it never feels too crowdy like another location I have gone to once. Keep up the great customer service McKinney location!

I worked with Daniel Ali from out of state to buy a CPO G63. They had one in the perfect color and Daniel worked with me to make sure the car was just right. I am from California and would never see the vehicle in person prior to buying. Daniel spent time emailing and texting me very detailed pictures. I am sure if there was “smellapicture” he would have used that as well. I am sensitive to odors and he actually went out of his way to describe the amazing new car/leather smell that provided just the right assurance. David in finance made all the paperwork easy as could be and the G63 was shipped to me arriving in 3 days to my doorstep. Even the carrier they used was professional and the driver was excellent negotiating the not so friendly truck routes in San Francisco. I really enjoyed the experience from the comfort of my home, again Daniel was great and I love my G63!

Great fast, friendly service by Mr Martinez at the Service Dept. I am very satisfied with my 2017 GLA 250 I bought through Sam. it's elegant, quiet, and economical in gas.

We bought a used C250 in August 2017. Ermin, the finance manager, made a difficult financing scenario come together. Miracle man. We drove away in a Benz. A month later, we had a major mechanical issue with the car. Disappointing. But, in fine style, my salesman, Doug Burton, and service advisor, Jory, came together to take care of this issue totally. They even covered the $250 deductible to cover the $5600 worth of repairs. Right on. This dealership and their people are awesome. Out of the times that I have bought cars, I have never been treated as well and valued as much. The perks of owning a Benz are numerous. Service takes care of me. They keep the car maintained, fluids, bulbs, etc., never charging me a penny. Yes, the maintenance intervals are indicative of a higher than average cost of vehicle ownership, but they make up for that in lots of ways. Free car washes and detail as much as you want, free of charge. They don't nickel and dime us for the things I mentioned. They always issue a "Hey Sean!" every time I walk in. The dealership itself is amazing. It's like an internet cafe in there. Classy all the way. We are so enamored of them that we just purchased another used Benz from them-a 2014 ML350 with 40K miles on her. And, we got 2 year warranty, 3 years complete maintenance plan, covered, and all the other perks of being a Benz owner. Talk about bang for the buck. Seriously. I plan on not buying a car ever again from anyone else but these guys. Class act backwards and forwards, all day long.

Great service. I’m not a Mercedes guy, just a Sprinter RV so I have been fearing taking my RV to the “fancy place”. It was nice but the service rep went above and beyond doing the service requested and a couple of recalls that I didn’t even know about.

Good Experience

Great customer service especially if you get to see Jamie in the service dept! She's so friendly and helpful I wish everybody could have her qualities at my own business. And Thanks to the salesman Jeff Houston I couldn't be happier with my new CLS550! THANKS MB McKinney

Outstanding! Professional!! Will return for sure.

Jaime K. is the most competent Service Advisory I've ever experienced. And she Cares!

The service department was great from beginning to the end. Jamie is my service advisor and she kept me updated with every aspect of my service. The time for repair was estimated three days and they were accommodating with a loaner car even though the service was completed early. Thank you team.

This was an excellent process. No pressure, no push, no bs. It was all very straight forward. I believe I was give a very fair price on my new vehicle and on my trade-in.

Jaimie was great and very friendly and professional!

This is the 1st time that I've had major service done at this dealership. I purchased my car at the Plano dealership and have always had any major service done there. Because I live in MckInney, I thought I would switch gears and try the new McKinney dealership. All seems to be done well and the service tech kept me posted with up to date info prior to repairs that were scheduled, which makes a huge difference. Also, the follow-up by the staff was satisfactory.

Clean comfortable showroom, Quick service. A bit pricy for oil and filter change.

I always take my car to this dealership for service. They are friendly, efficient and great at communicating with customers on status of your car. They have always provided a loaner if it is going to take too long. The waiting area is immaculate with generous offerings of drinks and snacks while you wait.

My service advisor Jamie Khan, keeps me inform on the repair status of my car throughout the process, and she is so courteous, very professional, and provide an outstanding customer service! Thank you!

From our vehicle purchase to our regular and unscheduled maintenance, Mercedes Benz of McKinney is hands down the best dealership I have ever experienced. I plan to be a lifetime customer. I don't know how they could be any better. Seriously. (And I don't personally know anyone affiliated with them). They are just that good!

Excellent customer service. Kept me informed the whole way. Finished the work early and washed the vehicle. Our S550 drives like a dream

We met every manager in the place... very professional and friendly.

Always exceptional service, the customer services was awesome!

We purchased a wonderful Mercedes ML350. The Sales Consultant of Mercedes Benz of McKinney, Mr.LOUIS SUNSIN did a great job. He was kind and informative. Because of his personality and expertise our purchasing experience was very good. I thank also MS. HEIDI who was kind enough to clearly explain all kinds of Audio and Navigation features.

I've been shopping for a Mercedes for some time and came across this new dealership. Tyler was my sales person and very easy to work with - the perfect no pressure approach to selling a car. I really enjoyed him and highly recommend asking for Tyler. Larry was my sales manager and what a great guy! He was so 'can do' and 'let's make this happen' - customer service a 10! Larry was so in tune with making sure I was happy and that the experience was a total 180 from the other dealerships I had visited during my search. I have to give a shout out to Luis, Sam, Heidi and Ermin for helping make this a wonderful purchasing experience. Everyone seemed to be genuinely friendly and wanting to help.

We had a very positive experience at MB of McKinney. We purchased an SUV over the weekend and did not feel pressured at all. No big salesman pitch to worry about. We were very impressed by the helpfulness and honesty displayed by Mike Hermes. He is an awesome sales advisor. I also want to acknowledge the professionalism of Doug Burton for making my experience memorable at this dealership. Everyone including Ermin Komic at the finance office and Heidi Clement, Product Concierge were extremely pleasant, thorough and attentive to my needs. I would highly recommend MB of McKinney.

We were greatly surprise with our purchase experience. Not the typical pressure we had with previous purchases. Luis was very attentive to our preferences and needs. My wife loves her new Mercedes!

Great experience from the drive in to the repair of car.

McKinney Allen goes above and beyond. I've had service work done on three different occasions and I'm treated like a VIP. I'd highly recommend this facility.

From the first encounter with Tyler and Chase in Sales, my experience was excellent. They helped me determine which Mercedes-Benz model was best for me. Their patience and knowledge were a plus. After I ordered my car and during the wait for delivery, Chase communicated with me regularly, following through with everything he committed to. I love my new car and I am fortunate to have a relationship with the attentive staff at Mercedes-Benz of McKinney.

This Benz House is VERY NICE , Great Customer Service !!!!!

Such a great group of people! We purchased our first Mercedes here and we will definitely be back for the next one. Jeff is awesome,we could not have had a better salesman. It was a very enjoyable experience. Great dealership,they treat you like family!

Very reputable place . Great service and great people

Very good and enjoyable visit. Wish they had better place to do work; only have bar tables without power outlets, and chairs where I would have to have my notebook on my lap.

Great experience from beginning to end. Tyler was very easy to work with and the entire staff at the dealership was very helpful. Highly Recommend!

Tyler was friendly, helpful and informative in the process of helping my daughter purchase her first vehicle.

2 weeks is unacceptable for any repair. The service writer was helpful but the diagnostic and repair process seemed to suffer from under staffing or maybe just incompetence . The service manager got right on the problem when I met with him and the job was done the next day and volunteered the reduced for the inconvenience.

Very helpful sales person. No hassles. No pressure. Same comments for Finance, all others.

Fred G. Provided excellent service. Very detailed in providing services. Monitored my vehicle status when he was at lunch. This guy is the real deal.

Great service advisors, Jamie khan is very helpful and takes care of her customers.

Efficient personnel, service advisor, friendly personnel. Very good service. I am very satisfied. Repair and service were done on time. No hassle.

Prompt service with online scheduling. Excellent people to work with, Jamie did everything she could to keep me informed and get my Sprinter repaired. Richard the Tech explained the trouble and showed me the stuck EGR valve which he promptly replaced. The facility is awesome, refreshments, large comfortable seating area, with large windows into the shop.

Excellent Service Advisor Jamie Kahn. She was very courteous, greeted with me a smile... car was fixed right and on time!!

I am very pleased with Gabe and his Professional crew that did an outstanding job of making my E350 good as new! I am very pleased with the experience.

Fabulous experience! Franklin was wonderful and each and every person we dealt with at this dealership was a pleasure.

We had an excellent experience here! Larry, Sam and the rest of the team were so welcoming and patiently answered all our questions. Sam was a great salesperson to work with as he was honest and sincere, directing us to the car that best fit our needs. Hard to find that kind of integrity these days. We never felt pressured and were not subjected to cheap sales tactics. Larry and Sam are an asset to MB McKinney. Highly recommend this place!

We had an excellent experience here! Larry, Sam and the rest of the team were so welcoming and patiently answered all our questions. Sam was a great salesperson to work with as he was honest and sincere, directing us to the car that best fit our needs. Hard to find that kind of integrity these days. We never felt pressured and were not subjected to cheap sales tactics. Larry and Sam are an asset to MB McKinney. Highly recommend this place!

Awesome experience! Bought a used truck and Jeff Houston was great to work with. Would definitely buy from there again!

Bought a fine Mercedes Benz Sprinter today at Mercedes Benz of Mckinney, Texas. Sales Rep was very helpful and absolutely did not pressure us, talk down to us, or try to question our intelligence in any way. It was so refreshing to deal with sales and finance professionals that really cared about helping us get the vehicle we wanted in a fast and courteous manner without the usual half truths and tap dance I have endured in the past. This dealership is to be commended for their outstanding and immaculate facilities, knowledgeable and caring personnel and the no hassle buying experience they provide their customers!

It was busy when we came in but they made sure we were well taken care of. Really enjoyed working with Luis. Love my new S-Class ❤️❤️❤️

This dealership is great. Made my buying experience an ease. From the salesperson Michael Clayton to David Oden the finance manager and then Heidi, all of them were great in their hospitality and overall providing a great deal for the car. Would recommend this dealership any day.

This was the best car-buying experience I have ever had. Doug Burton and the GM went above and beyond to find and get the car I wanted. I can't imagine going anywhere else after this experience.

Recently purchased a GLE from Jeff Houston. He was very pleasant to work with, plus made the car buying experience easy!

It was my best car buying experienve my wife and I have ever had. No pressure saleman. Our sale person Kevin, took us around the lot and gave us lot of options based on what we told him the car and price range we are at. We finally settled on a 2017 C300 CVP (lservice loaner car) wiyhout being a CPO but the manager made it a CPO which gave us another year of warranty. I also got a good price for my trade and We drove out in our first Mercedes a very happy customer. We will definitely come back to Mercedes of McKinney when we are in the market for another one

The experience was pleasant and staff was friendly and knowledgeable

Loved buying a new vehicle from Mercedes-Benz of McKinney! Luis was great and I enjoyed meeting Manuel and Ermin. Very friendly and helpful.

Great Service!! Friendly staff!! I would recommend to anyone looking!

From the time I drove in to drop my car off for repairs and when I came back to pickup was a positive experience. The service advisors were courteous and professional AND friendly. The loaner car process went quick and smoothly again with professionalism and friendly staff. I used to have my service performed at the Plano location since it was close to work but I've not had this positive experience in Plano. McKinney location is near home so this location will be first choice. You can tell the McKinney staff likes working there, it shows in how they treat their customers. All I can say is Keep It up, you all are great.

I bought a new GLC 300 from this dealer and i got a good deal on the price as i want a cardinal red color than compared to other dealerships in Dallas area. This is the one of the best mercedes showrooms that i have ever been. Proper information and proper details.

Impressed with the customer service. The whole buying process from seeing car online to picking it up was a breeze

Thank God from the first phone call to actually meeting Mr. Lee In service was phenomenal! He took the time to explain to me what the service light in my car meant, and what actually needed to be done and worse case scenario situations. Mr. Lee was very thorough and very knowledable, and thanks Mercedes for the courtesy rental while my car was being serviced. My husband and I just moved to the Dallas area, and we will definetly be going to Mercedes Benz of Mckinney!

Everything was perfect. People were attentive and professional.

Initial visit on Monday pinpointed 2 problems, parts ordered and installed. Picked up my Sprinter on Wednesday. Engine light on again in 25 miles. Returned Thursday morning and Mason pulled the codes, completely different problem. Several hours and many tests later, problem disappeared. Now, hundreds of miles later, it's all good. I attribute this "fix" to jiggling the right connector/component. Best part, no charge. That's good customer service. "Intrmitent fault, cannot duplicate." Thanks to Jamie and Mason for getting me back on the road, and thanks for the cheese crackers. 😸🚐

I had a great experience getting my AMG C43. Our sales person Leo was outstanding , made me feel at home and treated me like a family member. Best customer service ever. If you need a Mercedes, Mercedes of Mckinney is the place to go, and don't forget to ask for Leo.

I am a new techican that started about 2 months ago. I have worked at many dealers but have never worked for a company that goes above and beyond for the customer or employees. Would for sure recommend anyone to stop by and check us out.

Just purchased a CPO E350 and was very pleasantly surprised by the experience. From the time my wife and I arrived at the dealership we were greeted by Luis Sunsin who turned out to be the sales person that guided us through the purchasing process. I have never had such a great experience purchasing a vehicle before. There was absolutely no pressure, Luis took us around and showed us several vehicles until we found the one we ended up purchasing. The process was totally painless and a lot faster that most purchase experiences we have had before. I highly recommend Mercedes Benz of McKinney if you are looking to purchase in the future.

I had an excellent experience buying a Mercedes GLS 450 from Tyler at Mercedes of McKinney in McKinney, TX. I came in looking for a used Lexus, and after looking at one, I realized it wasn't what I needed in terms of space after all. Tyler helped me purchase a brand new Mercedes right within the price range I needed and I got so much more car and fun amenities for the price. I would recommend Mercedes of McKinney to anyone! Thank you!!!

My entire car-buying experience at Mercedes-Benz of McKinney was totally flawless -- from the moment I drove onto the car lot to test drive a car, to the moment I drove off the lot after I purchased a car. My salesman, Jeff Houston, treated my family and I with so much class and dignity. The finance manager, Ermin Komic, explained in detail all of the financial components of the car-buying experience. And by the time the Star Certified Product Concierge, Heidi Clement, finished thoroughly going over all the details on how the car operates, I was totally ready to buy another car. But I had run out of money. In short, Mercedes-Benz of McKinney should serve as the blueprint for other dealerships on how to treat a customer from the time that customer enters the dealership until their car-buying experience is complete. I really, really enjoyed the way you guys made me feel as though I was the most important person at your dealership.

I am glad for the location of this dealership as it is closer to my home. The service was done really well and the service rep Jamila Khan was very professional and provided excellent service.

Great experience with Jeff.Jeff has good sense of humor made me feel like I dealing with a family member

I am glad for the location of this dealership as it is closer to my home. The service was done really well and the service rep Jamila Khan was very professional and provided excellent service.

Truly enjoyed the process with Luis as a top performer! The dealership is brand new, very clean and the ESpresso is second to none! I sure will be happy to recommend this location to friends. Only not so good experience were alternative facts presened when pitched the services package by finance (had nothing to do with the sales process that led up to that)

We could not have had a better experience with Chase Cunningham. Great customer service!

This is the best dealer for customer service and excellence in delivering cars. We are thrilled with our new GLS550 and know that we can count on our dealer to help us with anything we need. Steve Gates the manager is a great professional in the business.

Doug and the mgmt. were great, patient, and willing to make a deal. The only weak spot was the delivery process which I did not think was thorough. There were many things that were not gone over, and other things that were gone over so quickly that I still don't know how a lot things work.

We have purchased many automobiles throughout the years. This was by far the easiest, quickest transaction we have ever had. No game playing which was very refreshing!

Great! .......................................................

My husband and I had a great experience purchasing our car. The salesman Mike was very helpful, the manager and finance manager were very professional and friendly.

Found the car online and contacted the dealership. Mike helped us throughout the process and did EVERYTHING he said. They delivered the car over 200 miles and drove our trade back.

The sales and service team provided an excellent service!

Really enjoyed the overall experience. Friendly salesperson, great finance person, no pressure. Facility is new and impressive.

It was very pleasant, all questions were answered. We drove up from Denton as the Denton sells rep. was not how we wanted to deal. We bought two that evening. we have our cars, have adjusted nicely to them we have never owned a Mercedes before and they won"t be the last.

Professional and fast service...with a smile. I will recommend to anyone.

This was my first experience at the Mckinney location. It was outstanding. I worked with Jory . He was very professional , polite, and expedited my service in a timely manner. He provided me a list of recommendations for my car and explained everything to me when I picked up the car. I have never had such excellence service before and I have been a mercedes owner for over 10 years. I will definitely refer and recommend Mercedes Benz of Mckinney to all my friends who own mercedes. I will also always request Jory . Thanks again for everything.

All aspects of this visit were great. Jory was especially helpful and efficient.

Excellent selection and cust service throughout. Great buying experience! Woukd highly recommend to anyone in dfw looking at mbenz

Fast efficient and honest service. Car left clean and fully serviced.

Top notch customer service! Efficient every time I walk through the door. Everyone has a smile on their face and are extremely accommodating. Five stars!!

Everyone was courteous and professional. Our salesman was excellent. One of our best experiences buying a car.

Excellent, I've bought several cars through Larry in the past and made the trip to Mckinney because I knew the entire experience would be super. Thanks to Larry, Joe, Ermin and Heidi they are all super.

Got my truck back. Jory was an excellent service Rep

Excellent dealership , great customer service and great facilities. Truly recommend mercedes benz of McKinney

Excellent customer service. Personnel very polite and accommodating.

Recently bought a used 2011 Rav4 here. Car runs great and looks great. Clearly a lot of care was put into cleaning this car before it was brought out on the lot. The salesman, Joe, was nice and respectful, and had no issue staying two hours after closing while I was filling out all the paperwork and dealing with my insurance provider. Would come here again. This dealership has treated me the best out of all the ones I've been to. The only complaint I have is the car did not come with a key fob, just the key. Either they didn't receive it with one, or forgot to hand it to me or whatever. Either way, I forgot to ask, so no harm no foul.

I recently purchased my MB 300w from Chase C MB of McKinney. It was a great car buying experience at a time when I was not in the mood to haggle over pricing and discounts associated with my car buying history. The team at Mercedes Benz of McKinney, not only got my family in the exact vehicle we wanted but made the process smooth and seamless. Go see Chase, Larry, Heidi and Jason if you want to have the best experience with purchasing a new Mercedes. They are a family there and you'll be so happy you did! We are!!

MB of McKinney is very professional operation. They have the work done when expected and treat the customers like gold. Very pleasant experience and I needed a loaner which was a plus!

I would definitely recommend people to buy a car from this dealer

I have had my car serviced by this Dealer twice now and both times I have been very pleased. The Service people are very friendly and professional. If you have to wait a few minutes, the waiting area is very well laid out and you feel very welcome. I highly recommend this Dealer. I know that I will be going there for any future auto needs. (Hopefully to upgrade!

Complete experience was flawless. Negotiations were direct and not full of detours. Financing options aplenty and balanced for my benefits. So happy I bought two cars same day.

Staff was courteous and friendly and very attentive. A special shout out for Jeff Houston our sales rep.

Great service department. They always take great care of me. Thanks Henry!

my repair was for regular maintenance and for a second time I brought my vehicle in for a loud rattle and I was assured it was fixed after removing the lining and insulating but it wasn't.

Good place to buy new vechile.Recommend for friends

so happy to lease my new car in Mercedes-Benz of McKinney. very good sale consult, Franklin Martin. manger also is so kind. if you willing to shop Mercedes I advise you to go McKinney and look for Franklin,